Sputnik offers, for purchases through our webstore, 6 months of guarantee from the date of purchase on workmanship and materials, except the gold plating. The warranty only covers damages not caused by accident, improper use, or normal wear and tear.
Please note that our jewelry consist of gold plated Sterling silver, which may darken or tarnish with normal wear and tear. Gently wipe the silver surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating. See our Jewelry Care instructions for more information. Furthermore, each piece of our jewelry is unique, so stones and pearls may vary in shape, size and color. Stone inclusions may be visible to the eye and are considered a part of their beauty.
If you have ordered your jewelry through our webstore and you have a warranty claim, than please contact us at webstore@sputnikjewelry.com. Before returning any product to Sputnik for repair, please provide your order information, a short description of the repair issue along with photographs of the item. Multiple photographs will expedite the assessment. We will provide further instruction within 7 business days. Please await our reply before returning the damaged item.
The product will be repaired free of charge provided it is covered by our warranty. After the 6 months warranty period or in case the warranty not covers repair your damaged jewelry, our repair service can take care of your jewelry at cost, which will be communicated to you upon inspection of the defected jewelry. We always need your confirmation prior to any repairs being undertaken by us.