Ordering

It is easy to place an order in the Sputnik webstore. Once you have found and selected your favorite piece of Sputnik jewelry and, if necessary, your size, click on the ‘Add to cart’ button. Note that when your selected items are placed in your bag this does not mean that they are reserved. When you have finished adding items to your shopping cart, click on the ‘Proceed to check-out’ button.

Then, follow the next four steps:

1. If you already have an account, please log-in with your email address and password. If you have not yet registered, please make an account. If you do not want to create an account, simply fill in your personal information and shipping address.

2. Select a payment method.

3. Once you have reviewed your order, you have to confirm that you accept our general terms and conditions to finish your order. Then click on the ‘Order’ button.

4. Depending on your chosen payment method, you will be directed to the secure transaction page of the payment service provider.

After your payment has been confirmed through the payment service provider, you will receive an email confirming your order. As soon as we have dispatched your parcel, you will receive a shipping confirmation by email containing your tracking number which you can use to track your parcel on the forwarder’s website.

Once we have confirmed your order, we immediately process and prepare your order for dispatch. Therefore, it is not possible to make any changes or cancel your order.

Prices

All prices are stated in euro (€) and are inclusive of VAT.  We only accept payments effected in euro. If you are purchasing from outside Europe, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.

Customs & Import Tax

All orders are sent on a Delivery Duties Paid Service, so no additional customs or taxes will be charged on delivery.

Payment

We accept the following payment methods and cards:

  • iDeal
  • Bancontact/Mister Cash
  • Sofort Überweisung
  • Paypal
  • Maestro
  • Mastercard
  • Visa

We only accept payments effected in euro. As soon as you have placed your order, payment will be taken from your credit or debit card.